News Features

Stay up to date with the latest NAWBO news stories and features.

Customer Service in Today’s Challenging Economy: Why It’s More Important Than Ever, Plus, Five Tips to Get Ahead

You know the statistics: The White House Office of Consumer Affairs’ TARP study revealed the following about unhappy customers: 96 percent of dissatisfied customers do not complain directly; 90 percent will not return; one unhappy customer will tell nine other people; and13 percent will tell at least 20 others. So you can only imagine customers’ heightened awareness of service in today’s economy. They’re spending less, but when they do purchase a product or service, they expect to be treated better than ever. Here are five ways to get ahead. Read more.

International Women's Day
Nearly a century ago, German labor leader Clara Zetkin had a vision – a unified, global movement to press for women’s issues. And since the launch of the first International Women’s Day in 1911, the worldwide occasion has grown to this year’s more than 220 events in over 21 countries. Across the world, women-owned firms comprise an estimated 25 percent to 33 percent of the business population and the number of women-owned enterprises is growing faster than the economy at large in many countries. read more »

Minority Women-Owned Businesses Soaring
The number of companies owned by women of color has skyrocketed over the past decade making them the nation’s fastest-growing segment of all privately held firms, recent studies show. read more »

NAWBO Goes International
This fall, NAWBO officials including President Cynthia McClain-Hill and Director Lisa Kaiser Hickey attended the Les Femmes Chefs d'Enterprises Mondiales (World Association of Women Entrepreneurs) 56^th World Congress in Brussels. read more »

Tips for Thriving in Today's Economy
Even as some of the nation’s largest companies this week cut tens of thousands of jobs – and Congress and the new Administration work to craft a stimulus plan to revive the economy – there are women entrepreneurs and business owners finding ways to maneuver in these difficult times. While challenges abound, many say now is the time to take even more aggressive and strategic decision to propel your business. read more »

Tips for Weathering a Down Economy
It’s no surprise that the economy is on virtually every business owner’s mind these days, but economists and women entrepreneurs who are weathering the Wall Street and mortgage crisis say there still are plenty of opportunities for women business owners to adapt, move into new niches, and not only survive but flourish. read more »

Women in the News
As president and CEO of the Congressional Hispanic Caucus Institute, the nation’s premier Latino youth leadership development and educational organization, Esther Aguilera is at the forefront of working to harness the growing impact of the U.S. Hispanic community. She is outspoken in her promotion of building ties with Spain and the U.S. Hispanic community – recently speaking at a conference in Madrid about the challenges and opportunities. And she credits much of her success to her family. read more »